Refund & Return Policy

At AR ZENMARKET (M/S ADI ENTERPRISES), your satisfaction is our top priority. We strive to ensure that every product you purchase meets your expectations and enhances your lifestyle. However, we understand that there may be instances where you may need to return a product. Please review our return and refund policy below:

1. Damaged Products:
If you receive a damaged or defective product, please contact us within 24 hrs of receiving your order. We will initiate a return process and provide you with a prepaid return shipping label. Once we receive the damaged product, we will inspect it and proceed with issuing a refund or a replacement, based on your preference.

2. Unboxing Video Requirement:
To expedite the return process for damaged products, we require customers to provide a video recording of the unboxing experience, clearly showing the condition of the product upon arrival. This helps us assess the extent of damage and expedite the resolution process. Failure to provide an unboxing video may result in delays in processing your return or refund.

3. Conditions for Return:
– Products must be returned in their original packaging, with all accessories and components included.
– Products must be unused and in the same condition as when you received them.
– Returns must be initiated within 1-2 days of receiving your order.
– Customized or personalized products are not eligible for return, unless they arrive damaged or defective.

4. Refund Process:
– Once we receive the returned product and verify its condition, we will initiate the refund process.
– Refunds will be issued to the original payment method used for the purchase.
– Please allow 5-7 days for the refund to reflect in your account, depending on your bank or payment provider.

5. Non-Refundable Items:
– Shipping charges are non-refundable, unless the return is due to a mistake on our part or if the product is damaged or defective.
– Gift cards or promotional items cannot be refunded.

6. Contact Us:
If you have any questions or concerns regarding our return and refund policy, or if you need assistance with a return, please contact our customer service team at contact@arzenmarket.com or 91634 53899

By making a purchase on AR ZENMARKET, you acknowledge and agree to abide by the terms and conditions outlined in this Return and Refund Policy. We are committed to ensuring a seamless shopping experience for all our customers and will do our best to address any issues promptly and efficiently. Thank you for choosing AR ZENMARKET (M/S ADI ENTERPRISES)